1. General
At Monkeys, we want you to be satisfied with your purchase. As we offer digital products (licenses and game keys), our refund and return policy is designed to address any issues you may encounter.
2. Refunds
2.1. Refunds will not be granted once the license or game key has been delivered to the registered email address. Game licenses and keys are non-refundable, as they are digital products that cannot be returned.
2.2. If the purchased product has any issues preventing its correct use, please contact us within the first 48 hours after delivery at support@monkeys.gg. We will review the case and, if applicable, provide a replacement or refund at our discretion.
3. Exceptions
Refund requests will not be accepted in the following cases:
- The license or key has been activated on the corresponding platform (Steam, Xbox, PlayStation, etc.).
- Technical issues or regional restrictions resulting from the user’s platform or account.
- Errors in product selection by the user (e.g., choosing a license for the wrong platform).
4. Refund Request Process
4.1. To request a refund or report an issue, please send an email to support@monkeys.gg including the following details:
- Order number.
- Registered email address.
- Description of the issue with the purchased license or key.
4.2. Our team will review your request and respond within 3 business days after receiving the email.
5. Changes to the Refund and Return Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page and will become effective upon their publication.
6. Contact Information
For any inquiries related to this Refund and Return Policy, please contact us at support@monkeys.gg.