1. Introduction
Welcome to Monkeys, an online marketplace operated by MONKEYS S.A. DE C.V. (hereinafter referred to as “Monkeys”, “we”, or “our”). By accessing and using our website and making any purchase, you agree to be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Products
Monkeys offers a variety of licenses and game keys for platforms such as Steam, Xbox, PlayStation, among others. These licenses are not physical products and will be delivered digitally to the email address provided at the time of purchase.
3. Purchase Process and Delivery
3.1. Once the purchase process is completed and payment is confirmed, you will receive the digital product at the email address registered in your account. Please ensure that the provided email address is correct and valid.
3.2. The delivery of licenses generally occurs immediately or within the first 24 hours after payment confirmation. In some cases, there may be delays due to unforeseen circumstances.
4. Return and Refund Policy
4.1. Since the products offered are digital and cannot be returned, we do not accept returns or exchanges once the purchase has been processed and the product delivered.
4.2. If you encounter any problems with your purchase or the acquired product, please contact us at support@monkeys.gg. Our team will review each case and reserves the right to issue a refund or replacement if it is determined that the issue was caused by our error.
5. User Responsibilities
5.1. It is the user’s responsibility to ensure that the selected platform at the time of purchase (Steam, Xbox, PlayStation, etc.) is compatible with the purchased product.
5.2. Monkeys is not responsible for issues arising from the incorrect use of the acquired licenses, including but not limited to, regional restrictions, banned accounts, or inappropriate use.
6. Intellectual Property Rights
All products and content available on Monkeys, including game licenses and keys, are protected by copyright and other intellectual property laws. The user agrees to use the acquired products in accordance with these laws and the terms established by the corresponding platforms.
7. Modifications
Monkeys reserves the right to modify these Terms and Conditions at any time. Modifications will be posted on this website and will become effective upon their date of publication.
8. Contact Information
For any questions or inquiries related to these Terms and Conditions, please contact us at support@monkeys.gg.
9. Address and Jurisdiction
The address of MONKEYS S.A. DE C.V. is _______________________________. Any dispute related to these Terms and Conditions will be resolved in accordance with applicable laws in Mexico and submitted to the jurisdiction of the corresponding courts.